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FAQs

About My Order

I’ve ordered The Original Telescopic Straw what do I do now?

You should be receiving an email from us very soon confirming your order. After that just sit back, relax, and let us do all the hard work in getting it to you.Do check that your information is correct though, or some other lucky chap is going to really enjoy your straw.

What is your return policy?

We hope you love our straw just as much as we enjoyed making it. If your straw is faulty, please get in touch at hello@somethingsinlife.com and we will send you a new one.

About Cleaning & Safety

How do I clean The Original Telescopic Straw?  

Our straw plays well with dishwashers.If you’d prefer to bathe it yourself, we provide you with a brush for cleaning. Simply use some soap and water and scrub inside and out (scrub-a-dub-dub) from both ends.

How do I clean the brush?

Wouldn’t you know it, our brush likes the dishwasher just as much as our straw! It also appreciates a good soapy scrub down if you’d prefer to have some quality time with it.

How do I clean the hemp travel bag?

If your straw stays clean, your bag will rarely need washing. When it does need some pampering, we recommend tending to it by hand.

What materials is The Original Telescopic Straw made from? 

Our straw is made completely of safe, hygienic, food-grade materials. It has durable stainless steel to handle life’s ups and downs, and a flexible silicone tip for even the most delicate lips. It’s far safer and easier to clean than bamboo.

Is The Original Telescopic Straw dishwasher safe? 

More than safe! Our straw and your dishwasher are going to hit it off swimmingly.

Is The Original Telescopic Straw safe for children?  

Sure thing! Our silicone tip was designed with children in mind. In fact, children are even safe for our straw! That being said, small parts can be a choking hazard, so supervise accordingly.

Does The Original Telescopic Straw work for hot drinks? 

Our straw likes it hot! It doesn’t discriminate against drinks of any temperature. If your lips aren’t as fond of the heat as our straw, then our silicone tip will help you keep your cool.

About Plastic & Reusable Straws

How long do plastic straws last?

FOREVER! That’s right… plastic never really goes away. Plastic straws take up to 200 years to degrade, but they never fully leave the Earth. Whilst the bulk of the plastic straw my look like it’s disappearing.. it isn’t. What is actually happening is the plastic is breaking into smaller pieces. These pieces may not be visible to the human eye but there effects on the environment are very visible.


To make the whole situation even worse, whilst the plastic is degrading into these smaller pieces, it releases chemicals that are extremely toxic to wildlife and the environment. 


Suck responsibly. Suck on an Original Telescopic Straw. 

Are reusable straws safe? 

Yes! But some are safer than others!Want to pop it in the dishwasher? Ours is dishwasher safe.Want to drink from a hot drink? Our straws love a warm coffee on a crisp winter's morning.Want something safe to use for years to come? Our straw is the only straw that will stick by your side through all of life’s challenges. When life gives you lemons, make some lemonade and sip it up with an Original Telescopic Straw.  

Can you reuse plastic straws? 

Yes, but do you really want to? Firstly, they can collect germs pretty easily. Secondly, the plastic can start to break down which could cause toxins to end up in that delicious drink of yours. Thirdly and finally, plastic straws SUCK, do you really want to be one of those people the Turtles sign petitions over or do you want to be turtle hero? I think you know the answer. 

What is the best alternative to plastic straws / what are the best reusable straws?   

The revolution in the sustainability world that is The Original Telescopic Straw… Obviously.

Okay, so maybe we are a little biased. Honestly, as long as you aren't using a plastic straw, then we are happy. But if you are thinking of investing in a reusable straw then why not choose ours? We have taken the strength and durability of a stainless steel straw, made it flexible enough to fit in all your drinks and added a removable silicone tip 

Are glass straws safe?

Indeed and much safer than their plastic equivalent but be careful how you store it, they often require delicate handling! #brokenglassatthebottomofyourhandbag

Are silicone straws safe?  

Oh yes they are! But make sure they are made from high grade silicone and be prepared to use those mouth muscles to sip hard as it’s sometimes a struggle with a full silicone straw.


Did you know out stainless steel Original Telescopic Straw comes with a removable silicone tip? That way you can have all the fun of a silicone straw (hot and cold drinks, protects your teeth and lipstick) with all the benefits and ease of a stainless steel straw. Want to know more? Click here. 

Are stainless steel straws safe?  

Yes! Although they do have there downsides, some are made from low quality steel (yuck!) and they can often take up a lot of space as they aren't very flexible.


The Original Telescopic Straw has gone through rigorous testing to ensure the stainless steel is high quality (food safety standard), collapses to fit in your pocket and extends to fit any size drink. Have we peaked your interests? Buy one here.  

What reusable straw should I get? 

Why not try out the straw that has all the benefits of bamboo, stainless steel, paper , silicone and glass - The Original Telescopic Straw. We have tested all the non-plastic straws out there so you don’t have to. It has the strength and durability of bamboo and steel, the flexibility of silicone, will last far longer than paper and it is designed to travel so won’t shatter like glass!


A telescopic straw, a removable silicone tip, a soy printed hemp travel bag and a cleaning brush for life on the go. What more do you need? Buy one here. 

About The Company

Will STIL. be creating any more products?

Absolutely! You can even help.We’ve already thought up some awesome new products that we can’t wait to share with you.If you would like to share some ideas with us, we’d love for you to be a part of product improvement and creation. This company was founded to make life easier for you, so tell us how!Subscribe to our email list and social media pages to be the first to hear of new product launches, exclusive deals, and opportunities for collaboration. 

How can I join the STIL. Movement?

Sign up for our email list and keep up to date with our social media pages for product launches, the latest news, and sustainable life hacks! Making a difference is easier than you think.If you’ve got a lot of influence and want to become a STIL.Pioneer, contact us at hello@somethingsinlife.com to learn how.


Contact us

We’d love to hear from you!This company was created to solve problems for people like you, so your opinion is the most important thing to us. 


If you have any questions, concerns, or ideas for improvement, please contact our founder Ffi at: Ffi@somethingsinlife.comWe would love to know how to make our products work better for you.

Follow us on Instagram @madebystil